What businesses owners are doing to bounce back even stronger than before is not merely inspiring—their stories also are filled with practical advice and actionable strategies.
Business Resiliency
As developments continue to unfold in response to the spread of COVID-19, we know many small businesses have questions about implications in the workplace and funding options to help bolster their businesses during this difficult time. On this page, we are compiling relevant tips and resources on business resiliency.
Pivoting your business
National
Alignable
How 11 Small Businesses Are Bouncing Back Stronger
Audience: Small Business Owners
Staying safe
National
US Chamber of Commerce
A Guide to Reopening Your Business
Reopening plans may vary by state and industry, but when it’s time to reopen your business after COVID-19, we’re here to help you with the tools and strategy you need to communicate with your employees, customers and business partners.
Audience: Small Business Owners
Staying safe
National
National Governors Association
State Breakdown of Reopening Guidance for Business Reopenings
This list is not exhaustive of statewide actions. This list addresses statewide guidance for businesses and does not address county or municipal guidance. State reopening actions will continue to be tracked and updated within this chart.
Audience: Small Business Owners
Marketing tools, Pivoting your business
National
Business.com
Customer Retention Management During Covid-19
Many business owners and growth strategists are familiar with the age-old statistic that acquiring a new customer can cost five times more than retaining an existing customer. This makes customer retention especially important for every business to master, especially during the coronavirus pandemic, when customer spending is at an all-time low. Read on to learn how to calculate customer retention and the 10 easy and affordable ways to keep your customers coming back to your business.
Audience: Small Business Owners
Financial planning, Pivoting your business
National
Boston Consulting Group - BCG
Leading Sales Through the COVID-19 Crisis
Once sales leaders have stabilized the immediate situation, they must turn to what it will take to sustain momentum despite social distancing around the globe and invest to rebound in the recovery. Companies in every industry have the opportunity to come out of the crisis as winners. In fact, 14% of companies were able to not only accelerate growth but also increase profitability during the past four recessions, according to a recent BCG study.
Audience: Small Business Owners
Marketing tools, Pivoting your business
National
Capterra
Brand Loyalty After a Crisis
Focus on three things to increase brand loyalty during COVID-19.
Audience: Small Business Owners
Tax and liability
National
MarketWatch
Postponed Federal Tax Returns Filing Deadlines / Tax Relief
Deadlines to file the following returns that would otherwise be due on April 15 are postponed to July 15.
Audience: Small Business Owners
Tax and liability
National
Pillsbury Law Firm
Business Interruption Claims During Wide-Impact Catastrophes
Companies are facing unique challenges to their businesses, including supply chain interruptions, employee and customer safety concerns and government regulations, restrictions and shutdowns. Wide-impact catastrophes like this pandemic will cause tremendous and long-lasting economic damages. And while policyholders have procured insurance to protect themselves from such catastrophic events, business interruption claims are frequently the most difficult and hotly contested of insurance claims.
Audience: Small Business Owners
Staying safe
Washington
Washington State Department of Labor & Industries
Washington State Covid-19 Safety Guidance
The Department of Labor & Industries requires employers to implement the Governor’s "Stay Home, Stay Healthy" order. Employers must ensure social distancing for employees and customers, frequent and adequate employee hand-washing, and that sick employees stay home. Employers must also provide basic workplace hazard education about coronavirus and how to prevent transmission in languages best understood by employees. L&I does not currently require employers to have a written coronavirus transmission prevention plan.
Audience: Small Business Owners
Tax and liability
National
The National Law Review
Overview of Business Interruption Coverage
Business interruption coverage generally allows a business to recover certain losses in the event that the business suffers physical damage or loss that prevents it from operating its business, whereas civil authority coverage, generally allows a business to recover losses when it a civil authority issues an order that closes a business or prevents it from normal operations
Audience: Small Business Owners
